Parcel Desk
The phone camera reads the label while the courier is still at the desk. Collection is released against a signature, so the answer is one search away.
For concierge security teams, managing agents and Build to Rent
Parcels, keys and visitors. Signed for on one phone.
ConciergeDeck is the staff app for residential front desks. Read parcel labels with the phone camera, sign keys and fobs in and out, keep the visitor log and hand over the shift by name. No lockers. No resident app.
- Plans from £59/month
- iOS and Android
- 30-day trial for new subscriptions
Label read and matched to Flat 7 · Sam Rivera
The desk today
Paper parcel sheets, key books and visitor books fall apart at shift change.
Key Desk
Every key and fob is signed in and out with the collector’s name. Fobs a phone cannot read get a printed QR key tag.
Visitor log
Guests and contractors are signed in and out by the officer on duty, with a live on-site list and any keys linked to the visit.
How it works on shift
Four desks. One app on the reception phone.
Parcel Desk, Key Desk, the visitor log and shift handover, each signed under the officer’s staff profile.
Parcel Desk
Read the label. Release with a signature.
- 01
Parcel In
Point the phone camera at the recipient block. ConciergeDeck reads the name and address, suggests the resident and logs the parcel against the officer on duty. Manual entry stays available for unclear labels.
- 02
Parcel Out
Select the waiting parcels, record who is collecting and capture their signature on screen. The record keeps the collector, time, staff profile and release method.
- Batch several parcels in one go
- Optional resident email notice per site
Key Desk
Every key and fob, signed in and out.
- 01
Key out and key in
Hand keys to a resident, contractor or colleague with their signature and the number of keys. See what the desk is holding and the custody history of every set.
- 02
QR key tags
Some older fobs cannot be read by any phone. ConciergeDeck prints a small QR tag for the keyring, and scanning it records the set in or out.
- Separate from Parcel Desk
- Custody history per key set
Visitor log
Know who is in the building.
- 01
Sign in and out
Guests, contractors, deliveries and viewings are signed in and out by the officer on duty, with a live list of everyone on site.
- 02
Keys linked to the visit
Hand keys to a visitor in one step. If they sign out with keys still out, the desk is told before they leave.
- Replaces the paper visitor book
- Staff attribution on every entry
Shift handover and records
The building signs in once. Every action has a name.
- 01
Shift handover
The reception device stays signed in to the site. The incoming officer selects their own profile, and the parcel queue and custody records carry over unchanged.
- 02
Records
Search parcel and key activity by resident, flat or date. Each collection shows who signed, who handed it over and when, with CSV export from the Records screen.
- Separate site login per building
- No shared password as a staff identity
For security companies supplying concierge officers
Put the same desk record on every site you staff.
Your officers move between buildings and shifts. ConciergeDeck gives each building its own login and each officer their own profile, so the record stays with the site and every entry names the person who made it.
- Named officers, shared device
- One reception phone per site. Officers pick their profile at the start of the shift.
- Signatures where custody changes
- Parcel collections and key hand-outs are signed on screen and kept with the record.
- One owner account for every site
- Create site logins, authorise devices and set resident email per building from the office.
- Nothing to install in the building
- No lockers, key cabinets or reception PC. The client’s residents never need an app.
Who uses it
Built for staffed residential front desks.
Security contractors
Concierge officers across many sites
Site logins, named officer profiles and signed custody records, managed from one owner account.
Talk to salesResidential buildings
Keep daily desk work moving
Receive parcels, run the visitor book and manage key or fob custody without specialist hardware or a resident app.
For residential receptionBuild to Rent & student housing
Make every shift consistent
Clear parcel, key and visitor workflows, and a one-import resident turnover for moving-in season.
For Build-to-Rent teamsManaging agents
Standardise work across buildings
Give every site its own login and manage plan capacity, authorised devices and site settings from the owner account.
For multi-site portfoliosA record you can rely on
Know what arrived, what is held, who handled it and how it left.
When a resident, client or colleague asks a question, search the record instead of the paper. Each hand-in and hand-out stays connected to the staff profile and time.
Read about security and privacyStaff attribution
Parcel, key and visitor actions are attached to the selected staff profile.
Handover evidence
Parcel collectors and key recipients remain connected to the relevant record, with their signature.
Separated access
Owner administration, site sign-in and staff profiles have distinct roles.
Resident email is a site choice
Off by default. Turn parcel notices on per site when contact data and policy are ready.
Pricing
Simple monthly plans. 30-day trial.
Every plan includes Parcel Desk, Key Desk, the visitor log, staff profiles and searchable records. Upgrade when you add sites or devices.
Starter
£59/month
2 sites · 2 authorised devices
- Parcel Desk, Key Desk and visitor log
- QR key tags and custody audit
- Resident directory and staff profiles
Professional
£129/month
5 sites · 5 authorised devices
- Everything in Starter
- Resident email notices, individual and batch
Portfolio
£229/month
10 sites · 10 authorised devices
- Everything in Professional
- Priority support
Cloud
£349/month
15 sites · 15 authorised devices
- Everything in Portfolio
- Cloud sync between devices, scheduled daily and manual
The 30-day trial applies to the first subscription on an owner account. Monthly billing starts automatically after the trial unless cancelled. Need more than 15 sites? Contact sales.
Common questions
What teams ask before starting.
ConciergeDeck fits the existing desk process without parcel lockers, new key cabinets or a separate reception computer.
Does ConciergeDeck need specialist scanning hardware?
No. Staff use the ConciergeDeck app on a supported iOS or Android device and its camera. Manual intake remains available.
Do residents need an app?
No. ConciergeDeck is used by front desk staff only. Resident email notices are optional, off by default and controlled per site.
Does ConciergeDeck manage keys and fobs?
Yes. Key Desk records key and fob hand-in and hand-out separately from Parcel Desk.
What about fobs an iPhone cannot read?
Key Desk prints QR key tags. Some older door fobs cannot be read by any iPhone, so ConciergeDeck prints a small code for the keyring instead — scanning it records the set in or out on any supported device.
How do staff sign in?
The device signs in with the building’s site credentials. Staff then choose their own profile inside the app.
What happens during a shift handover?
The device stays signed in to the building. The incoming member of staff selects their own profile, and the parcel queue and custody records carry over unchanged.
What is recorded at collection?
The selected parcel, collector, collection time, staff profile, release method and captured signature are kept with the handover record.
Does ConciergeDeck replace the paper visitor book?
Yes. The visitor log signs guests and contractors in and out with staff attribution, shows everyone currently on site at a glance, and links each visit to any keys handed out.
Can one owner manage several buildings?
Yes. Each building has separate site credentials, and the selected plan defines the number of sites and authorised staff devices.
Can we use ConciergeDeck without emailing residents?
Yes. Resident email is off by default and controlled separately for each site.
How do student move-in weeks work?
Import the cohort spreadsheet as it is — ConciergeDeck matches the columns, registers the new residents, offers to archive leavers in one step and flags any of their keys still out.
How does the 30-day trial work?
A first ConciergeDeck subscription starts with a 30-day trial. Monthly billing begins automatically afterwards unless the subscription is cancelled. Checkout shows the exact terms before confirmation.
Put ConciergeDeck on the desk
Replace the parcel sheet, the key book and the visitor book.
Create the owner account, connect the first site and run Parcel Desk, Key Desk and the visitor log through a 30-day trial.
