Receive parcels faster
Use the phone camera to read the recipient block, match the resident and confirm intake. Manual entry stays available for unclear labels.
ConciergeDeck for residential front desks
The front desk, organised from hand-in to handover.
Fast for staff. Clear across every shift.
Run parcel arrivals, resident collections, key or fob custody, and the visitor book from one focused mobile workspace.
Plans from £59/month. Works on iOS and Android.
Built forResidential reception teams
Available oniOS and Android
Works withoutSpecialist parcel hardware
Keeps togetherParcels, keys, visitors and proof
One operational desk
Fewer handover gaps. One view of what the desk is holding.
Replace separate parcel sheets, key books and the paper visitor book with clear, staff-attributed records that stay useful through every shift.
Control key custody
Record hand-in and hand-out by scanning a fob or a printed QR key tag, so the team can see what is held and follow the custody history.
Know who is on site
Sign visitors and contractors in and out, and keep the staff member, time and collector attached to every record.
Parcel Desk
From courier handoff to resident collection.
ConciergeDeck keeps Parcel Desk and Key Desk separate and focused, while using the same site access and staff profiles across the operation.
ConciergeDeckParcel workflow
ArrivalRead the label.Frame the recipient block clearly.
IntakeConfirm the resident.Review the household before saving.
CollectionRelease with proof.Record the collector and signature.
RecordFind the full history.Arrival and handover stay connected.
- 01Scan the label
Frame the recipient name and address.
- 02Confirm the resident
Review the suggested household or choose another.
- 03Notify when needed
Send the site's resident notice when email is enabled.
- 04Release with proof
Select the parcel, record the collector and capture the signature.
Built around the reception desk
The building signs in once. Every staff action still has a name.
Owners create a separate login for each site. The reception device signs in to the building, then the person on duty chooses their staff profile. Shift changes stay quick without turning a shared site password into a staff identity.
See site and staff sign-in- 1Create the site login
The owner issues separate credentials for each building.
- 2Connect the reception device
The site login opens the correct building.
- 3Choose the person on duty
Staff switch profile inside the app when the shift changes.
New — Visitor log
The visitor book, the key book and the parcel log. Finally one desk.
Sign contractors and guests in and out with staff attribution, see everyone currently on site at a glance, and hand keys to a visitor in one linked step. If someone heads for the door with keys still out, the desk knows before they reach it. See the visitor log
For residential property teams
Easy at reception. Consistent across every site.
Residential buildings
Keep daily desk work moving
Receive parcels, run the visitor book and manage key or fob custody without specialist hardware or a resident app.
For residential receptionBuild to Rent
Make every shift consistent
Give resident-services teams clear parcel, key and visitor workflows — and a one-import resident turnover for moving-in season.
For Build-to-Rent teamsProperty managers
Standardise work across buildings
Give every site its own login and manage plan capacity, authorised devices and site settings from the owner account.
For multi-site portfoliosA record you can rely on
Know what arrived, what is held, who handled it and how it left.
Search parcel and key activity when a resident or colleague asks a question. Each hand-in and hand-out stays connected to the staff profile and time.
Read about security and privacy- Staff attribution
- Parcel, key and visitor actions are attached to the selected staff profile.
- Handover evidence
- Parcel collectors and key recipients remain connected to the relevant record.
- Separated access
- Owner administration, site sign-in and staff profiles have distinct roles.
Your site policy
Resident email is a site choice, not a requirement.
Owners can enable parcel notices for an individual site when the contact data and operating policy are ready. Intake, collection and records continue normally when email is off.
Plans from £59/month
Start with two sites. Add capacity as the portfolio grows.
Every plan includes Parcel Desk, Key Desk, the visitor log, staff profiles, scan-assisted parcel intake, signed collection and searchable operational records.
Starter£59
per month
- Up to 2 sites
- 2 authorised staff devices
- 30-day trial for eligible new subscriptions
Common questions
What teams ask before starting.
ConciergeDeck fits the existing front desk process without requiring parcel lockers, new key cabinets or a separate reception computer.
Does ConciergeDeck need specialist scanning hardware?
No. Staff use the ConciergeDeck app on a supported iOS or Android device and its camera. Manual intake remains available.
Does ConciergeDeck manage keys and fobs?
Yes. Key Desk records key and fob hand-in and hand-out separately from Parcel Desk.
Can we use ConciergeDeck without emailing residents?
Yes. Resident email is off by default and controlled separately for each site.
How do staff sign in?
The device signs in with the building's site credentials. Staff then choose their own profile inside the app.
Can one owner manage several buildings?
Yes. Each building has separate site credentials, and the selected plan defines the number of sites and authorised staff devices.
What is recorded at collection?
The selected parcel, collector, collection time, staff profile, release method and captured signature are kept with the handover record.
Does ConciergeDeck replace the paper visitor book?
Yes. The visitor log signs guests and contractors in and out with staff attribution, shows everyone currently on site at a glance, and links each visit to any keys handed out.
What about fobs an iPhone cannot read?
Key Desk prints QR key tags. Some older door fobs cannot be read by any iPhone, so ConciergeDeck prints a small code for the keyring instead — scanning it records the set in or out on any supported device.
How do student move-in weeks work?
Import the cohort spreadsheet as it is — ConciergeDeck matches the columns, registers the new residents, offers to archive leavers in one step and flags any of their keys still out.
Put ConciergeDeck on the desk
Ready to replace disconnected front desk logs?
Create the owner account, connect the first site and put Parcel Desk and Key Desk through a 30-day trial.