ConciergeDeck Start 30-day trial

Product tour

See how ConciergeDeck runs the operational front desk.

Follow Parcel Desk from arrival to signed collection, then see how Key Desk keeps key and fob custody separate, clear and staff-attributed.

Watch parcel intakeStart 30-day trial
6
core reception tasks
Site to staff
separate access roles
App screens
shown throughout
ConciergeDeckEvery parcel, accounted for
Arrival · 01Read the label.Frame the recipient block clearly.
Intake · 02Confirm once.Review the resident and parcel details.
Handover · 03Release with proof.Collector, time and signature stay together.
Complete · 04One clear record.Visible from arrival to collection.

Reception workflows

Choose the task you want to see.

Parcel Desk and Key Desk stay focused on their own records while sharing the same site access and staff profiles.

01

Site access

Sign in to the building, then choose the person on duty.

The site ID connects the device to one building. Each staff member chooses their own profile so actions remain attributable.

  1. Enter the site loginUse the owner-issued site ID and password.
  2. Choose your profileThe building stays signed in between shifts.
  3. Switch at handoverSelect the next person without signing the device out.
ConciergeDeckSite access
Step 01Enter the site login.Connect the device to the correct building.
Step 02Choose your profile.Keep every action attributable.
Ready · 03The desk is ready.Switch staff without signing out the site.
02

Parcel In

Frame the label, confirm the resident, save once.

ConciergeDeck reads the recipient block while the parcel is in front of staff. The suggested resident is reviewed before intake is saved.

  1. Frame the recipient blockManual entry remains available for unclear labels.
  2. Review the residentConfirm name, flat and building.
  3. Submit intakeThe parcel moves straight to the ready queue.
ConciergeDeckParcel In
Open · 01Start the live reader.Manual entry remains one tap away.
Read · 02Frame the recipient block.Use the real label in front of you.
Review · 03Confirm the parcel record.Resident, quantity and tracking stay together.
Ready · 04Visible immediately.The parcel joins the ready queue.
03

Parcel Out

Find the parcel and close the handover with proof.

Staff select the waiting parcel, confirm the collector, capture the signature and complete the release in one sequence.

  1. Find the waiting parcelSearch by resident or browse the ready list.
  2. Capture collection proofRecord the collector name and signature.
  3. Complete the releaseThe parcel leaves the ready queue.
ConciergeDeckParcel Out
Find · 01Find the waiting parcel.Search or browse the ready list.
Select · 02Confirm what is leaving.Choose the correct resident and parcel.
Proof · 03Capture the signature.Confirm who is collecting.
Complete · 04The handover is closed.Collector, staff and time remain together.
04

Records

Find the parcel history and its handover evidence.

Search by resident or parcel details, narrow the activity date, and review the complete received and collected timeline.

  1. Search the historyUse resident, parcel, status or activity date.
  2. Review the timelineReceived and collected actions stay connected.
  3. Open the signatureCollection proof remains one tap away.
ConciergeDeckRecords
Search · 01Find the parcel history.Search by resident or parcel.
Filter · 02Narrow by activity date.Choose today, yesterday or a date.
Review · 03Open the handover details.Received and collected stay connected.
Evidence · 04Keep the proof close.The captured signature is one tap away.
05

Residents

Keep the directory ready for reliable matching.

Names, flats and building details stay together so staff can distinguish similar residents and begin intake from the right household.

  1. Open the directoryResidents remain inside the site app.
  2. Check the householdConfirm name, flat and full address.
  3. Start from the residentBegin Parcel In from the correct record.
ConciergeDeckResidents
Open · 01Open the site directory.Resident tools stay under More.
Review · 02Check the full household.Name, flat and address stay together.
Start · 03Begin with the right resident.Start Parcel In from the directory.

Key Desk

Keep key and fob custody out of the parcel queue.

Record hand-in and hand-out against the key or fob, recipient and staff profile so the current custody and history remain clear.

Included in every plan

Site policy

Resident email remains optional.

Parcel intake, signature, release and audit history continue normally when email is off. Only the owner can enable notifications for an individual site.

Off by default

For owners

Setting up a site?

Signed-in owners can open Help & Setup for site credentials, authorised devices, resident email and billing.

Open owner help