For residential buildings
Concierge software for UK residential buildings, not hotels.
Most concierge software was built for hotel lobbies. ConciergeDeck is built for the residential front desk: parcels, keys and fobs, and the visitor book — one staff-first app on the device the desk already has.
Plans from £59/month. No lockers, no specialist scanners, no resident app.
The mismatch
Hotel software does not run a residential desk.
Hotel concierge platforms are built around guest bookings, in-room requests and guest-experience apps. A residential concierge desk has a different rhythm: the courier at the door, the key cupboard, the contractor signing in, the resident asking “did my parcel arrive?”. Buying hotel software for a block pays for features the desk will never open and leaves the daily work — parcels, keys, visitors — still on paper.
- Parcel Desk
Camera-assisted intake, a visible waiting list, and collection with a captured signature.
- Key Desk
Key and fob custody with QR key tags, PIN-protected release and a full history.
- Visitor log
Sign guests and contractors in and out with a live on-site list and linked key handovers.
- Owner account
Manage every building’s credentials, devices and settings from one account.
The desk workflow
One device, three logs, every action attributed.
The building signs in once; the person on duty selects their profile. Parcels arrive and leave with proof, keys move in and out with a signature, visitors and contractors are logged with staff attribution. Shift changes take seconds, and the record survives them all.
Follow the complete product tour
Who it is for
Blocks, Build to Rent and managing agents.
Whatever the tenure model, the front-desk work is the same: receive, hold, hand over, record. ConciergeDeck standardises that work across residential buildings, Build to Rent schemes and the portfolios of managing agents.
- Residential buildings
- Build to Rent
- Property managers
Common questions
Questions about residential concierge software.
Is this hotel concierge software?
No. ConciergeDeck is built for residential buildings: parcel intake, key and fob custody and the visitor log for blocks, Build to Rent schemes and managing agents. Hotel booking and guest-experience features are deliberately out of scope.
What does residential concierge software do?
It digitises the daily desk work of a staffed residential building: logging parcels in and out with proof, tracking key and fob custody, signing visitors and contractors in and out, and keeping every action attributed to the staff member on duty.
Do residents need to install anything?
No. The app is operated by the concierge or reception team on a supported iOS or Android device. Residents collect at the desk and sign on the reception device.
How much does concierge software cost for a building?
ConciergeDeck plans start at £59/month for up to two sites, with a 30-day trial for eligible new subscriptions. Pricing is published, not quote-gated.
Can one team manage several buildings?
Yes. Each building is a site with its own credentials and authorised devices, managed from one owner account.
Put ConciergeDeck on the desk
Run the front desk on software built for it.
Start a 30-day trial and see parcels, keys and visitors handled on one device.