Residential buildings
Concierge and reception desks
Replace separate parcel and key books with focused mobile workflows and searchable records.
About ConciergeDeck
ConciergeDeck is built around the operational front desk.
ConciergeDeck gives residential concierge and reception teams focused Parcel Desk and Key Desk workflows in one mobile product.
Front desk operations on supported iOS and Android devices.
Staff workflowFast hand-in and clear handover
Access modelOwner, site and staff roles separated
Resident privacyEmail optional and off by default
Product scopeParcel Desk and Key Desk
What ConciergeDeck is
A purpose-built workspace for what comes into and leaves the desk.
Parcel Desk handles the building journey after courier delivery. Key Desk records key and fob custody. Both give staff a clear record from hand-in to handover.
- Not a courier tracker
ConciergeDeck does not replace the delivery company's journey tracking. It records what happens inside the residential site.
- Not a locker or key cabinet
It works with the building's existing parcel storage and key-control procedures.
- Not an owner portal on the desk
Reception staff use site access and staff profiles without opening subscription or billing controls.
Product principles
Decisions shaped by the real reception workflow.
ConciergeDeck is designed around a small set of operating principles: keep the desk quick, make important checks visible and avoid collecting or exposing information that the task does not need.
- Speed with confirmation
Use camera-assisted reading to reduce typing, while keeping the resident and parcel selection visible before submission.
- Simple staff access
Let the building stay signed in while the person on duty changes their individual staff profile.
- Communication by choice
Keep resident email separate from parcel handling so each site can leave it off until its policy and contact data are ready.
- Evidence at handover
Keep parcel collection proof and key or fob custody activity with the relevant staff-attributed record.
- Continuity at the desk
Allow core Parcel Desk and Key Desk work to continue on the site device when connectivity is interrupted.
Focused operational records
Two desks for two distinct responsibilities.
Parcel Desk follows arrival through signed collection. Key Desk follows key and fob custody through hand-out and return. Account configuration stays out of the primary staff experience.
A deliberate access model
Three roles, each with a clear purpose.
ConciergeDeck separates commercial account ownership from building access and staff attribution. This keeps a shared reception device practical without treating the site password as a person's identity.
Read about ConciergeDeck security- OwnerManages the account
Controls sites, authorised devices, subscription settings and site-level email availability.
- SiteOpens one building
Uses credentials created for the building rather than the owner's personal sign-in.
- StaffAttributes the action
The person on duty selects their profile before receiving or handing over parcels, keys or fobs.
Who ConciergeDeck is for
Residential teams responsible for the desk and every handover.
ConciergeDeck is focused on staffed buildings where parcels, building keys and access fobs move through an accountable front desk.
Build to Rent
Site teams working through shifts
Keep building context stable while staff change profile and residents move in or out.
Property managers
Managing agents and portfolio owners
Create separate site access and match authorised device capacity to the selected plan.
Talk to ConciergeDeck
Plan front desk operations that fit the building.
Compare published plans, start an eligible 30-day trial or discuss Parcel Desk and Key Desk across a residential portfolio.