Intake
Each parcel is logged against the resident as it comes in, attached to the staff member on duty and visible in the ready queue straight away.
Parcel Desk · for staffed front desks
Parcel management software for the staffed front desk.
ConciergeDeck logs each parcel from the label, keeps a searchable waiting list for every resident and records each collection with the collector’s signature. It runs on a supported iPhone or Android device, with no lockers or scanners to install.
- Plans from £59/month
- iOS and Android
- 30-day free trial for new subscriptions
What a parcel management system has to answer
Three questions every desk gets asked, and a paper log struggles with.
Waiting
Staff search the waiting list by resident name, flat or parcel details, including households with several items waiting.
Collection
Every release keeps the collector, the time, the staff member and a captured signature, connected to the original intake.
How Parcel Desk works
From the courier to the resident, in one record.
Four steps on the reception device, each attached to the staff profile on duty.
Parcel In
Log the parcel while the courier waits.
- 01
Frame the label
Point the camera at the recipient block. ConciergeDeck reads the name and address and suggests the matching resident.
- 02
Confirm and save
Review the resident and parcel details, then save once. Several parcels can be logged in one batch.
- 03
Manual fallback
Enter details by hand when a damaged or handwritten label cannot be read cleanly.
- Ready queue updates immediately
- Staff profile attached to every intake
Parcel Out
Release with proof, not a tick on a sheet.
- 01
Find the parcel
Search by resident or browse the ready list.
- 02
Confirm the collector
Tick the parcels leaving, record who is collecting and capture their signature on screen.
- 03
Close the handover
The parcel leaves the ready queue. Multi-item households are released together.
- Collector, time and signature kept together
- No resident app needed
Records
Answer parcel questions from the record.
- 01
Search the history
Use resident, parcel, status or activity date.
- 02
Review the timeline
Received and collected actions stay connected for each parcel.
- 03
Export when asked
Open the captured signature in one tap, or export records as CSV from the Records screen.
- Searchable by resident, flat or date
- CSV export
Software, not hardware
Digitise the parcel desk without rebuilding the parcel room.
ConciergeDeck is software for buildings where authorised staff receive and release parcels. It works with your existing shelves and storage procedure rather than requiring a locker installation or courier kiosk.
- Existing mobile devices
- Authorise a supported phone or tablet for the reception team.
- Shared device, named staff
- The device signs in to the building once; each person on duty picks their own profile.
- Connection continuity
- The core desk workflow remains available on the site device during an internet interruption.
- Resident email is optional
- Off by default and set per site. Intake and collection work the same either way.
One parcel record
Know what arrived, who handled it and how it left.
Paper sheets and separate message threads make simple questions difficult. ConciergeDeck keeps the answer attached to one parcel history.
Read about security and privacyStaff attribution
Every intake and release is attached to the staff profile selected on the device.
Signed collection
The collector’s signature stays with the handover record.
Searchable history
Find any parcel by resident, flat, status or date.
Resident email per site
Optional notices from the site’s own mailbox, off until you switch them on.
Where it fits
Parcel Desk for every kind of staffed building.
Residential buildings
Concierge and reception desks
Parcel Desk, Key Desk and the visitor log for apartment blocks with a staffed front desk.
For residential buildingsBuild to Rent
Consistent across shifts and sites
The same parcel process on every BTR desk, with a one-import resident turnover for moving-in season.
For Build to RentProperty managers
Several buildings, one owner account
Separate site logins for each building, managed from one owner account on the web.
For property managersSecurity companies
Officers on residential sites
Every parcel signed under the officer’s own profile, on every site you staff.
For security companiesBefore you choose
Guides for comparing parcel management systems.
Buyer’s guide
Parcel management software in the UK
What to look for in a residential parcel system, from intake to collection records.
Read the buyer’s guideComparison
Best parcel management software UK
Five products compared for staffed UK residential desks.
Read the comparisonLockers
Parcel software vs parcel lockers
Staffed desk, unstaffed hours, or both: which suits your building.
Compare the optionsParcel rooms
Running a post room rather than a desk?
Intake at the door, a searchable shelf and signed collection, without lockers or scanners.
Read the parcel room management guidePricing
Simple monthly plans. 30-day free trial.
Choose a plan by the number of sites and reception devices. Every plan includes Parcel Desk, Key Desk, the visitor log, staff profiles and searchable records.
Starter
£59/month
2 sites · 2 authorised devices
- Parcel Desk, Key Desk and visitor log
- QR key tags and custody audit
- Resident directory and staff profiles
- Cloud sync between devices, scheduled daily and manual
Professional
£129/month
5 sites · 5 authorised devices
- Everything in Starter
- Resident email notices, individual and batch
Portfolio
£229/month
10 sites · 10 authorised devices
- Everything in Professional
- Priority support
Cloud
£349/month
15 sites · 15 authorised devices
- Everything in Portfolio
Site and device limits are totals across the owner account. The 30-day free trial applies to the first subscription on an owner account; monthly billing starts automatically after the trial unless cancelled, and you can cancel from the owner account.
Common questions
Parcel management software questions.
Practical answers about hardware, residents, records and notifications.
What is parcel management software?
It is the system a front desk uses to log each parcel as it arrives, see what is waiting for which resident, and record who collected it. ConciergeDeck does this on a supported iPhone or Android device at reception: the camera reads the label, staff confirm the resident, and the collection is signed for on screen.
Is ConciergeDeck a parcel delivery or parcel management service?
No. ConciergeDeck is software, not a courier, parcel room operator or outsourced service. Your own concierge, reception or security team receives and releases the parcels; ConciergeDeck keeps the record.
Do we need parcel lockers or a barcode scanner?
No. ConciergeDeck supports a staffed parcel workflow on an authorised iOS or Android device and works with the building’s existing storage procedure. Staff use the device camera for label reading and can enter parcel details manually.
Do residents need to download an app?
No. Residents collect at the desk and sign on the reception device. Only the account owner and authorised building staff use ConciergeDeck.
What is recorded when a parcel is collected?
The parcel selection, collector, collection time, staff profile, release method and captured signature stay with the handover record, connected to the original intake.
Can several parcels for one household be handled at once?
Yes. Several parcels can be logged in one batch, and multiple parcels waiting for one household are released together in a single signed handover.
What if the camera cannot read a label?
Manual entry is always available, so damaged or handwritten labels can still be logged and matched to the right resident.
Does it notify residents when a parcel arrives?
It can. Resident parcel email is optional, configured per site and off by default. When it is switched on, notices are sent from the site’s own connected mailbox. Individual and batch notices are included from the Professional plan.
Can we search and export the parcel history?
Yes. Records can be searched by resident, parcel details, status or activity date, and the captured signature is one tap away. Records can be exported as CSV from the Records screen.
What happens if the internet drops at the desk?
The core desk workflow remains available on the site device during an internet interruption.
Does it work for more than one building?
Yes. Each plan includes a set number of sites and authorised devices, from 2 on Starter to 15 on Cloud, and every building gets its own site login. Records stay separate per site.
How does the free trial work?
A first ConciergeDeck subscription starts with a 30-day free trial. Monthly billing begins automatically afterwards unless the subscription is cancelled, and you can cancel from the owner account. Checkout shows the exact terms before confirmation.
Replace the parcel log
Put Parcel Desk on your front desk for 30 days.
Create the owner account, connect the first site and run real intakes and signed collections with your reception team.
