Waiting
Without a waiting list, every resident question means a walk to the room and a search through boxes.
Guide · Parcel rooms and post rooms
Parcel room management for residential buildings.
A parcel room works when the desk knows what is inside it. This guide covers the routine that keeps a staffed parcel room or post room under control: intake at the door, a waiting list you can search, and collection with proof.
- Plans from £59/month
- iOS and Android
- 30-day free trial for new subscriptions
Where parcel rooms go wrong
A full room is not the problem. Not knowing what is in it is.
Arrival
Handwritten sheets get slower and less accurate on busy delivery days, which is when they matter most.
Collection
“It was definitely collected” is hard to stand behind without a name, a time and a signature.
A routine that holds up
Four moments in a well-run parcel room.
ConciergeDeck keeps each step on the reception device and attaches it to the staff profile on duty.
Arrival
Log it at the door, before it goes on the shelf.
- 01
Read the label
The camera reads the recipient block and suggests the matching resident.
- 02
Batch busy deliveries
Several parcels can be logged in one batch while the courier waits.
- 03
Store as you do now
Shelve the parcel using your existing storage procedure. The record goes straight into the ready queue.
- Manual entry for unclear labels
- Staff profile on every intake
Collection
Know what to fetch before you open the door.
- 01
Search the waiting list
Find the resident’s parcels by name, flat or parcel details.
- 02
Release together
Multiple parcels for one household are released in a single handover.
- 03
Sign on screen
The collector signs on the reception device; collector, time and staff member are kept.
- No resident app needed
- Signed handover every time
Parcel room or lockers?
A staffed room and lockers solve different problems.
A staffed parcel room takes parcels of any size and gives a signed handover. Lockers help when nobody is on the desk. If your building has a concierge or reception team for most of the day, software for the room is often the place to start.
- Any parcel size
- Large and awkward deliveries go on the shelf, not back to the depot.
- Signed handovers
- Collection is recorded against the collector and staff member on duty.
- Nothing to install
- Runs on a supported iOS or Android device. No lockers, kiosks or reception PC.
- Use both if you need to
- Some buildings pair a staffed desk with lockers for out-of-hours deliveries.
The record behind the room
Answer “did we have it?” without leaving the desk.
Received and collected actions stay connected, so the desk can check a parcel’s history from the device instead of from memory.
See Parcel Desk in fullSearchable history
Search by resident, parcel, status or activity date.
Collection proof
The captured signature is one tap away.
Staff attribution
Every intake and release shows who handled it.
Shift handover
Incoming staff pick their profile; the queue carries over.
Keep reading
More on running a residential parcel desk.
Guide
Parcel management for concierge and reception teams
The daily routines that keep a staffed parcel desk moving.
Read the guideGuide
Resident parcel management
Notification options, signed collection and the data kept with every parcel.
Read the guideGuide
Reception parcel management
Logging, holding and releasing parcels at a residential reception desk.
Read the guideSolution
Residential buildings
Parcel Desk, Key Desk and the visitor log for staffed residential desks.
For residential buildingsCommon questions
Questions about parcel rooms.
Practical answers for buildings with a staffed parcel room or post room.
What is parcel room management?
It is how a building receives parcels into a parcel room, post room or storage area, keeps track of what is waiting for whom, and hands each parcel to the right person with a record of the collection.
Do we need special parcel room software or hardware?
Not hardware. ConciergeDeck is software that runs on a supported iPhone or Android device at the desk and works with the building’s existing shelves and storage procedure. No lockers, kiosks or specialist scanners are required.
Is a parcel room better than parcel lockers?
It depends on staffing. A staffed parcel room handles any parcel size and gives a signed handover; lockers help when nobody is on the desk. Some buildings use both. Our lockers comparison covers the trade-offs.
How do staff find a parcel in the room quickly?
Every waiting parcel is in a searchable ready queue by resident name, flat or parcel details, so staff know what they are looking for before they open the door.
How do we stop parcels being handed to the wrong person?
Staff review the suggested resident at intake, then confirm the collector and capture a signature at release. The record keeps the collector, time and staff member together.
Can residents be told a parcel is waiting?
Yes, if the building chooses. Resident parcel email is optional, set per site and off by default, and sends from the site’s own connected mailbox. Individual and batch notices are included from the Professional plan.
Can we keep running the room without resident email?
Yes. Intake, search, collection and records work the same with resident email on or off.
What happens at a shift change?
The reception device stays signed in to the building. The incoming member of staff selects their own profile, and the parcel queue carries over unchanged.
Does it need a reception PC or internet all day?
No reception PC is needed. The core desk workflow remains available on the site device during an internet interruption.
What does it cost?
Plans start at £59 a month for 2 sites and 2 devices, and every plan includes Parcel Desk, Key Desk and the visitor log. A first subscription starts with a 30-day free trial.
Run the parcel room from the desk
Try it on your own parcel room for 30 days.
Create the owner account, connect the site and log real deliveries and signed collections with your team.
