Parcels
Every collection keeps the collector’s signature, the time, the release method and the officer who handed it over.
For security companies supplying concierge officers
Concierge software for security companies.
Your officers move between residential sites and shifts. ConciergeDeck puts the same parcel, key and visitor record on every desk you staff, with each entry signed under the officer’s own profile and kept with the building it belongs to.
- Plans from £59/month
- iOS and Android
- 30-day free trial for new subscriptions
What clients ask your officers
A paper desk record is hard to defend when a client asks who did what.
Keys and fobs
Key Desk records each hand-out and return against the key, the person taking it and the officer on duty.
Visitors
The visitor log signs guests and contractors in and out and shows everyone currently on site.
How it works on shift
The same desk record on every site you staff.
Parcel Desk, Key Desk and the visitor log, each entry signed under the officer’s staff profile.
Parcel Desk
Log parcels fast. Release them with a signature.
- 01
Parcel In
Point the phone camera at the recipient block. ConciergeDeck reads the name and address, suggests the resident and logs the parcel against the officer on duty.
- 02
Parcel Out
Tick the parcels, then the collector signs on screen. The record keeps the collector, time, officer and release method.
- 03
Records
Search by resident, flat or date when a resident or client asks, with CSV export from the Records screen.
- Batch several parcels in one go
- Manual entry for unclear labels
Key Desk
Signed key and fob custody, set by set.
- 01
Register every set
Capture the box position, set and contents. Scan a fob, print a QR key tag or add it manually.
- 02
Hand out with proof
Record who is taking the set and why, with a signature. One tap logs the return.
- 03
PIN for restricted keys
Restricted and master keys only leave the desk after the officer on duty confirms with their personal PIN.
- QR key tags carry no flat, resident or box details
- Custody history for every set
Visitor log
Contractors in, keys back.
- 01
Sign visitors in
Guests, contractors, deliveries and viewings. Only the name is required; the officer fills in who approved the visit.
- 02
Live on-site list
See everyone currently in the building at a glance.
- 03
Keys chased at sign-out
Keys handed out during a visit are linked to it, and the officer is warned if a visitor leaves with a set still out.
- Staff attribution on every visit
- Included in every plan
Run it from the office
Set up every client site from the office.
Your office manages every building from one owner account on the web. Officers only ever use the site login for the building they are covering and their own profile.
- Named officers, shared device
- One reception phone per site. Officers pick their profile at the start of the shift.
- Signatures where custody changes
- Parcel collections and key hand-outs are signed on screen and kept with the record.
- One owner account for every site
- Create site logins, authorise devices and set resident email per building from the office.
- Nothing to install in the building
- No lockers, key cabinets or reception PC. The client’s residents never need an app.
A record you can stand behind
Know what arrived, who handled it and how it left, on every contract.
When a client, resident or colleague asks a question, search the record instead of the paper. Each hand-in and hand-out stays connected to the officer and time.
Read about security and privacyOfficer attribution
Parcel, key and visitor actions are attached to the selected staff profile.
Handover evidence
Parcel collectors and key recipients stay connected to the record, with their signature.
Separated access
Owner administration, site sign-in and staff profiles have distinct roles. Officers never see billing.
Resident email is the site’s choice
Off by default. Turn parcel notices on per building when the client is ready.
Where it fits
The front desk record, alongside the tools you already run.
Desk record, not rostering
Works alongside your rostering and patrol tools
ConciergeDeck covers parcels, keys and fobs, and visitors at the desk. Scheduling, patrols and incident reporting stay in your current systems.
How it worksResidential buildings
Keep daily desk work moving
Parcels, the visitor book and key custody without specialist hardware or a resident app.
For residential receptionBuild to Rent & student housing
Make every shift consistent
Clear parcel, key and visitor workflows, and a one-import resident turnover for moving-in season.
For Build-to-Rent teamsManaging agents & block management
Your clients’ property teams
The same desk record works for managing agents and block management companies running staffed buildings.
For property managersPricing
Simple monthly plans. 30-day free trial.
Choose a plan by the number of client sites and reception devices. Every plan includes Parcel Desk, Key Desk, the visitor log, staff profiles and searchable records.
Starter
£59/month
2 sites · 2 authorised devices
- Parcel Desk, Key Desk and visitor log
- QR key tags and custody audit
- Resident directory and staff profiles
- Cloud sync between devices, scheduled daily and manual
Professional
£129/month
5 sites · 5 authorised devices
- Everything in Starter
- Resident email notices, individual and batch
Portfolio
£229/month
10 sites · 10 authorised devices
- Everything in Professional
- Priority support
Cloud
£349/month
15 sites · 15 authorised devices
- Everything in Portfolio
Site and device limits are totals across the owner account. The 30-day free trial applies to the first subscription on an owner account; monthly billing starts automatically after the trial unless cancelled, and you can cancel from the owner account.
Common questions
What security companies ask.
ConciergeDeck fits the desk routine your officers already follow, without lockers, key cabinets or a reception computer.
What does concierge software do for a security company?
It gives the officers on your residential contracts one app for the desk record: parcels in and out, key and fob custody, and the visitor log. Each entry is recorded under the officer’s own profile and kept with the building it belongs to.
Does each officer get their own identity?
Yes. The reception device signs in with the building’s site ID and password, then each officer picks their own staff profile. Parcel, key and visitor actions are attached to that profile, not to a shared login.
Are each client building’s records kept separate?
Yes. Every building has its own site login and its own records. Sync only exchanges records between authorised devices for the same site.
Is ConciergeDeck a rostering, patrol or occurrence book system?
No. ConciergeDeck covers the front desk record: Parcel Desk, Key Desk, the visitor log and shift handover. Keep your existing tools for rostering, patrols and incident reporting.
What equipment does a client site need?
A supported iOS or Android phone or tablet at the desk. There are no lockers, key cabinets or reception PC to install, and the client’s residents never need an app.
How do officers handle fobs the phone cannot read?
Key Desk prints QR key tags. Some older fobs cannot be read by a phone, so the officer scans the small code on the keyring instead to record the set in or out. The tags carry no flat, resident or box details.
What happens when an officer is relieved?
The device stays signed in to the building. The incoming officer selects their own profile, and the parcel queue and custody records carry over unchanged.
Can we find a record when a client asks?
Yes. Search parcel and key activity by resident, flat or date. Each collection shows who signed, who handed it over and when, with CSV export from the Records screen.
How does the free trial work?
A first ConciergeDeck subscription starts with a 30-day free trial. Monthly billing begins automatically afterwards unless the subscription is cancelled, and you can cancel from the owner account. Checkout shows the exact terms before confirmation.
Put ConciergeDeck on every desk you staff
Replace the parcel sheet, key book and visitor book on your contracts.
Create the owner account, connect your first client site and run Parcel Desk, Key Desk and the visitor log through a 30-day free trial.
